Declaration on the obligation to inform
(Privacy policy)

The protection of your personal data is of particular concern to us. We (F.Trenka chem.-pharm. Fabrik GmbH, hereinafter referred to as “F.Trenka”) therefore process your data exclusively on the basis of the statutory provisions (DSGVO, TKG 2003). In this data protection information, we inform you about the most important aspects of data processing in the context of iGES webinar registration.


If you provide your data via a Zoom registration form as part of the iGES webinars, this data will be stored by F.Trenka for the purpose of processing the registration, for the event of follow-up questions and for advertising measures. This data is available to F.Trenka and F.Trenka's contractual partner (Mersaco -, which co-organised the respective webinar. Parts of the data are also used within the framework of web analysis and advertising platforms (for details see "Web Analysis" and "Advertising Platforms"). The data will not be passed on to other third parties without your consent.

Data protection information for online meetings, telephone conferences and webinars via "zoom”

We would like to inform you below about the processing of personal data in connection with the use of "Zoom". More information on the Zoom data protection declaration:

Purpose of processing

We use the tool "Zoom" to conduct telephone conferences, online meetings, video conferences and/or webinars (hereinafter: "online meetings"). "Zoom" is a service of Zoom Video Communications, Inc. which is based in the USA.


The data controller for data processing directly related to the conduct of "online meetings" is F.Trenka chem.-pharm. Fabrik GmbH.
Note: If you access the "Zoom" website, the provider of "Zoom" is responsible for data processing. However, accessing the website is only necessary for the use of "Zoom" in order to download the software for the use of "Zoom".
You can also use "Zoom" if you enter the respective meeting ID and, if applicable, further access data for the meeting directly in the "Zoom" app.
If you do not want to or cannot use the "Zoom" app, the basic functions can also be used via a browser version, which you can also find on the "Zoom" website.

What data are processed?

Various types of data are processed when using "Zoom". The scope of the data also depends on the data you provide before or during participation in an "online meeting".
The following personal data are subject to processing:

User details: first name, last name, telephone (optional), e-mail address, password (if "single sign-on" is not used), profile picture (optional), department (optional)
Meeting metadata: Topic, description (optional), participant IP addresses, device/hardware information.
Registration data: First name, last name, company, job title, country
For recordings (optional): MP4 file of all video, audio and presentation recordings, M4A file of all audio recordings, text file of the online meeting chat.
When dialling in with the telephone: information on the incoming and outgoing call number, country name, start and end time. If necessary, further connection data such as the IP address of the device can be saved.
Text, audio and video data: You may have the opportunity to use the chat, question or survey functions in an "online meeting". In this respect, the text entries you make are processed in order to display them in the "online meeting" and, if necessary, to record them. In order to enable the display of video and the playback of audio, the data from the microphone of your terminal device and from any video camera of the terminal device are processed accordingly during the meeting. You can switch off or mute the camera or microphone yourself at any time via the "Zoom" applications.
In order to participate in an "online meeting" or to enter the "meeting room", you must at least provide information about your name.

Scope of processing

We use "Zoom" to conduct "online meetings". If we want to record "online meetings", we will inform you transparently in advance and - if necessary - ask for your consent. The fact of the recording will also be displayed to you in the "Zoom" app.
If it is necessary for the purposes of logging the results of an online meeting, we will log the chat content. However, this will not usually be the case.
In the case of webinars, we may also process questions asked by webinar participants for the purposes of recording and following up webinars.
If you are registered as a user at "Zoom", then reports on "online meetings" (meeting metadata, telephone dial-in data, questions and answers in webinars, survey function in webinars) may be stored at "Zoom" for up to one month.
Automated decision-making within the meaning of Art. 22 DSGVO is not used.

Legal basis of data processing

Insofar as personal data are processed by employees of F.Trenka Chem. Pharm. Fabrik GmbH, § 26 BDSG is the legal basis for data processing. If, in connection with the use of "Zoom", personal data is not required for the establishment, implementation or termination of the employment relationship, but is nevertheless an elementary component of the use of "Zoom", the legal basis for data processing is Art. 6 para. 1 lit. f) DSGVO. In these cases, our interest lies in the effective implementation of "online meetings".
Otherwise, the legal basis for data processing when conducting "online meetings" is Art. 6 para. 1 lit. b) DSGVO, insofar as the meetings are conducted within the framework of contractual relationships.
If there is no contractual relationship, the legal basis is Art. 6 para. 1 lit. f) DSGVO. In this case, our interest is in the effective conduct of "online meetings".

Recipients / disclosure of data

Personal data processed in connection with participation in "online meetings" will generally not be passed on to third parties unless it is intended to be passed on. Please note that the content of "online meetings", as well as personal meetings, is often used to communicate information with customers, interested parties or third parties and is therefore intended to be passed on.
Other recipients: The provider of "Zoom" necessarily receives knowledge of the above-mentioned data, insofar as this is provided for in the context of our order processing contract with "Zoom".

Data processing outside the European Union

"Zoom" is a service provided by a provider from the USA. Processing of personal data therefore also takes place in a third country. We have concluded an order processing agreement with the provider of "Zoom" that meets the requirements of Art. 28 DSGVO.
An appropriate level of data protection is guaranteed on the one hand by the conclusion of the so-called EU standard contractual clauses.

Your rights as an affected person

You have the right to information about the personal data concerning you. You can contact us for information at any time. 
In the case of a request for information that is not made in writing, we ask for your understanding that we may require proof from you that you are the person you claim to be. 
Furthermore, you have a right to rectification or deletion or to restriction of processing, insofar as you are entitled to this by law.
Finally, you have a right to object to processing within the scope of the law.
You also have the right to data portability within the framework of data protection law.

Deletion of data

We generally delete personal data when there is no need for further storage. A requirement may exist in particular if the data is still needed to fulfil contractual services, to check and grant or ward off warranty and, if applicable, guarantee claims. In the case of statutory retention obligations, deletion is only considered after the expiry of the respective retention obligation.

Right to complain to a supervisory authority

You have the right to complain about our processing of personal data to a data protection supervisory authority.

Modification of this data protection notice

We revise this data protection notice in the event of changes to data processing or other occasions that make this necessary. You will always find the current version on this website.

Data storage

We would like to point out that the IP data of the connection owner are stored within the scope of cookies. 
The registration data entered via the registration form on are processed by "Zoom". 
In addition, for the purpose of registration, contacting, as well as analysis and advertising measures, the following data will also be stored by F.Trenka Chem. pharm. GmbH: Name, e-mail address, organisation/company, country, job title, gender, age, participant status, user name, source of registration (web/mobile). The data you provide is necessary for successful registration. Without this data, we cannot complete the registration for the respective iGES webinar with you. 
No data will be transferred to third parties, with the exception of the transfer to the above-mentioned company partners who were directly involved in the creation of the respective webinar and for the purpose of web analysis and advertising measures. 
After termination of the registration process, the data stored by us will be deleted. In the case of a registration termination, all data from the contractual relationship will be stored until the expiry of the retention period under tax law (7 years). The data processing is carried out on the basis of the legal provisions of § 96 para 3 TKG as well as Art 6 para 1 lit a (consent) and/or lit b (necessary for the fulfilment of the contract) of the DSGVO.


So-called cookies are used on our website, on which the iGES webinar registration of Zoom is embedded. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage. 
We use cookies to make our offer user-friendly. Some cookies remain stored on your end device until you delete them. They enable us to recognise your browser on your next visit.
If you do not wish this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases. 
If you deactivate cookies, the functionality of our website may be limited.


Within the scope of the iGES webinar registration via our homepage (, parts of the data are transferred to the following web analysis services: (for more information, please see the linked data protection policy)


The data processing is carried out on the basis of the legal provisions of § 96 para 3 TKG as well as Art 6 para 1 lit a (consent) and/or f (legitimate interest) of the DSGVO. 

Our concern in terms of the DSGVO (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data is pseudonymised.
Google is required to fulfil the contract iSd. ART 6 para. 1 lit. b DSGVO or ART 6 para. 1 lit. a DSGVO. Google uses standard contractual clauses to process the data in a legally compliant manner. 
When you access our homepage, cookies are used to analyse how your users use the website. The information thus generated is transferred to the provider's server and stored there. 
You can prevent this by setting your browser so that no cookies are stored. Regardless of the use of cookies, registration data is passed on to Zoom as soon as you have submitted your registration form. We have concluded a corresponding contract for order data processing with the provider.

Advertising platforms

Within the framework of the iGES webinar registration, parts of the data provided by you (name, e-mail address and, if applicable, country and job title) will be used within the framework of the following advertising platforms: (You will find more detailed information on the use of data within the framework of the data protection guidelines, which are linked above)


Google (Google Ads/Advertising and analysis products):

LinkedIn and Google are authorised to fulfil the contract iSd. ART 6 para. 1 lit. b DSGVO and ART 6 para. 1 lit. a DSGVO respectively. LinkedIn and Google make use of the standard contractual clauses in order to process the data in a legally compliant manner.


As part of the iGES webinar registration, you automatically qualify for the iGES newsletter, which informs you about webinar-related topics (webinar dates, webinar reminders, iGES-related information). You will only be included in the newsletter distribution list after you have agreed to be contacted by F.Trenka via a double opt-in. The webinar certificates are sent once to all participants after the webinar. 
In order to provide you with targeted information, we also collect and process information voluntarily provided.
Among other things, e-mails are sent via the e-mail software used by F.Trenka (Outlook) in combination with the Word integration "Mail Merge Toolkit".
You can cancel your subscription to the newsletter at any time. Please send your cancellation to the following e-mail address: We will then immediately delete your data in connection with the newsletter dispatch. This cancellation does not affect the lawfulness of the processing carried out on the basis of the consent until the cancellation.
As an addendum to the above-mentioned software, the following software will also be used for sending e-mails:


Mailchimp are authorised to fulfil the contract iSd. Mailchimp is entitled to process data in accordance with ART 6 para. 1 lit. b DSGVO or ART 6 para. 1 lit. a DSGVO. Mailchimp make use of the standard contractual clauses in order to process the data in a legally compliant manner. 
In the case of sending via Mailchimp, it is proven in accordance with the double opt-in (DOI) procedure that you, as the owner of the email address, have subscribed to your newsletter (obligation to prove, see Art. 7 para. 1 DSGVO). 
In the context of sending e-mails via Mailchimp, your e-mail address, first name and surname are also used for the purpose of personalising the newsletter. In addition, a performance measurement is carried out.
You can find more information in the above-mentioned basic data protection regulation.


For the integration of various databases and tools, we use Zapier, a service of Zapier Inc, 548 Market St #62411, San Francisco, California 94104, USA. In this process, customer data may be transmitted with the exception of payment data. Zapier is used to automatically transfer registration data from Zoom to Mailchimp. In particular, this includes data entered as part of the Zoom registration form (first and last name, e-mail-address, country, profession). For more information on data protection at Zapier, please visit

Your Rights

With regard to your data stored by us, you are generally entitled to the rights of information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you can complain to us ( or to the Austrian data protection authority (

You can reach us at the following contact details:
F. Trenka chemisch-pharmazeutische Fabrik GmbH
Prinz Eugen-Straße 70, 1040 Wien
T: 01 50503410

Supervisory authority

Austrian Data Protection Authority
Barichgasse 40-42
1030 Vienna
Telephone: +43 1 52 152-0

Status: March 2022